shipping

we ship within canada via canada post.  currently we do not ship internationally.

winnipeg local pick up: FREE
choose “pickup” during checkout and the address for pick up will be emailed to you.
pick up times and days are specific and will be coordinated with the customer

winnipeg local delivery via sablewood drives: $10
please note this is the ONLY option for winnipeg other than free local pick up

local pick up city limits:
north: west and east st. paul
west: taylor farm & provincial road 334
east: deacons corner
south: marchand road & highway 75

* please ensure all proper contact information including address, postal code, email, cell phone number is provided, a confirmation photo will be sent once delivery is made. once the delivery has occurred nayna & sablewood drives are no longer responsible for any damage or lost packages.

please leave any details for your delivery in the space provided at checkout.

manitoba (outside winnipeg) & canada: $15 shipped via canada post

orders over $150 before taxes - FREE which is automatically applied at checkout.

all orders will be shipped within three business days.

Returns and exchanges

we want you to love thyself in your purchased item.  if you simply don’t, please note that all regular priced items can be returned and will be refunded as a store credit in the form of an emailed gift card.

nayna is not responsible for incorrect or missing address information, unavailability or refusal to accept delivery of shipment.

if incorrect delivery method is selected, nayna will be keeping $1.00.

shopify payments has affected small businesses by charging a transaction fee

to be transparent, businesses get charged 2.9% per transaction plus .30 cents

when we refund part of your order we don't receive money back from shopify, in fact we get charged for processing the refund payment.

please be sure to check your cart before checking out and that you have selected the correct delivery method.

*if local pick up does not show up as an option during check out, it is likely your browser or that you are on a cell phone versus a desktop or laptop, please try checking out prior to a launch to avoid disappointment!

if an order must be cancelled due to a mistake, nayna will be keeping 2.9% per transaction plus 30 cents in order to pay for the shopify transaction fee.

thank you for understanding!

returns on regular priced items must be received within 14 days from original date of purchase.  returned merchandise must be unwashed, unworn, have the original tags attached and in its original condition.  if your item is declined for return for any of the above reasons you will be contacted to have the item shipped back to you at your expense.

shipping and handling on returned merchandise will not be refunded.  please account for the number of business days it will take to ship from your doorstep to ours. 

unfortunately at this time we cannot accept exchanges.  if you wish to exchange an item for another or for a different size, we recommend returning the item and placing a new order. 

please note all sale items, discounted purchases, intimates, accessories such as bags, hats, hair accessories and jewelry are final sale.

both mail and local drop off is available for returns.  we encourage you to purchase insurance and tracking for your returned item as we are not responsible for any items lost in transit.

1. please contact info@nayna.ca to request a return form and reason for return.

2. a confirmation email will be sent to you approving the return.

3. once approved, safely package the items along with completed return form and ship to address provided.  remember, return shipping costs are not covered by nayna.

4. once your return is received, approved, and processed, please allow for 5-7 business days for receipt of emailed gift card.