we ship within canada via canada post. currently we do not ship internationally.
local pick up (winnipeg): free
choose "pick up" during checkout and the address for pick up will be emailed to you
over $150 (before taxes): free
all orders will be shipped within three business days.
Returns and exchanges
we want you to love thyself in your purchased item. if you simply don’t, please note that all regular priced items can be returned and will be refunded as a store credit in the form of an emailed gift card.
returns on regular priced items must be received within 14 days from original date of purchase. returned merchandise must be unwashed, unworn, have the original tags attached and in its original condition. if your item is declined for return for any of the above reasons you will be contacted to have the item shipped back to you at your expense.
shipping and handling on returned merchandise will not be refunded. please account for the number of business days it will take to ship from your doorstep to ours.
unfortunately at this time we cannot accept exchanges. if you wish to exchange an item for another or for a different size, we recommend returning the item and placing a new order.
please note all sale items, discounted purchases, intimates, accessories such as bags, hats, hair accessories and jewelry are final sale.
both mail and local drop off is available for returns. we encourage you to purchase insurance and tracking for your returned item as we are not responsible for any items lost in transit.
1. please contact firstname.lastname@example.org to request a return form and reason for return.
2. a confirmation email will be sent to you approving the return.
3. once approved, safely package the items along with completed return form and ship to address provided. remember, return shipping costs are not covered by nayna.
4. once your return is received, approved, and processed, please allow for 5-7 business days for receipt of emailed gift card.